Terms of service

All custom orders require a 50% non-refundable deposit to secure your date. The balance of payment is required to be paid in full 10 days prior to your order being received.

Quotes are valid for 30 days. If no payment is received, this period has lapsed, and your order will need to be requoted. To  accept a quote, a 50% deposit must be received.

Customers accept full responsibility for their order once it has been collected. Any concerns about your order must be raised  immediately on collection. Once your order has been collected, you agree that you are happy with it and accept all responsibility  or the transportation of it. We cannot give a refund if there is a mishap during transit. We are happy to advise the best way to  transport your order, but it is the customers responsibility to exercise extreme care when moving and transporting your order.

Our products are classified as perishable and are designed to be consumed within a maximum one week of collection, unless  otherwise stated. We will not provide a refund if you are unhappy with the quality of the product outside of this time frame.

We do  not give refunds if orders are cancelled within 14 days of the due date. This is because we are required to order ingredients and  create components prior to this time.

All orders are subject to availability. A cake rush fee may apply for any orders required  within a short notice period, typically less than 4 days. The fee will be determined by the Cuppacakes team based on urgency of he order and complexity of the cake. This will be discussed prior to confirming the order.

There will be a late collection fee charged, if we are required to remain at the store after hours. This is charged at Cuppacakes discretion. Tuesday - Friday, last pickup is 3pm and on Saturdays last pickup is 1pm.

For delivery orders, Cuppacakes and their partners take no responsibility or damage/loss to orders after it has been delivered. If no one is home to collect your order, best endeavours will be made to contact you and your order will be left in a safe place.

Delivery time is an estimate only and cannot be guaranteed.

Please note that public holiday surcharges may apply, if your cake is required to be delivered/collected on a public holiday.  All other issues will be dealt with at the discretion of Cuppacakes. We reserve the right to change these policies at our discretion and commit to having these published on our website at all times.

BY BOOKING, AND PAYING A DEPOSIT/ANY AMOUNT VIA THE ONLINE STORE OR OTHERWISE, YOU ARE AUTOMATICALLY AGREEING TO THE ABOVE TERMS & CONDITIONS.

 

Thank you for your understanding of our refund and cancellation policies.